Shipping and Returns Policy

Shipping Information

At Yours Truly, we take pride in delivering a product that's as unique as you are. Our shipping process varies depending on the type of product you order:

  • Custom Jackets: These one-of-a-kind pieces are handmade by Candice herself. Once your jacket is complete, it will be carefully packaged and shipped directly from us. We will provide you with tracking information as soon as it’s on its way. For customers in the [Your City/Region] area, we may offer local delivery as a convenient option.

  • Other Products: For some products, we partner with a print-on-demand service to ensure quick and efficient delivery. These items will be created and shipped directly to you from our trusted partners.

Our Returns Policy

Due to the personalized nature of our products, we are unable to accept returns or exchanges for any customized items. This includes all denim jackets with your chosen patches, name, or initials. All custom sales are final.

Your happiness is important to us! If your order arrives damaged, or if you are unsatisfied with your purchase for any reason, please reach out to us at hi@yourstruly.rocks. We want you to love your Yours Truly product and will do our best to resolve the issue.